Privacy Policy
Last updated: April 2026
VINNOORA ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
- Name, phone number, and delivery address provided during checkout or account creation.
- Order history and product preferences.
- Basic device and browser information for analytics and fraud prevention.
- Payment details are processed securely by our payment partners; we do not store full card numbers on our servers.
2. How We Use Your Information
- To process and deliver your orders.
- To provide customer support and respond to your inquiries.
- To send order updates and, with your consent, promotional messages.
- To improve our website, products, and overall customer experience.
3. Information Sharing
We do not sell or rent your personal information. We only share it with trusted third parties who help us operate our business — such as courier services for delivery and licensed payment gateways (bKash, SSLCommerz) for payment processing — and only to the extent necessary to fulfill your order.
4. Data Security
We use industry-standard safeguards including HTTPS, hashed passwords, and access controls to protect your information. Payment transactions are encrypted and processed through PCI-compliant gateways.
5. Cookies
Our website uses cookies to keep you signed in, remember your cart, and understand how visitors interact with the site. You can disable cookies in your browser, but some features of the site may not work as expected.
6. Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting our support team. We will respond to verified requests within a reasonable time frame.
7. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact
Questions about this policy? Call +880 1865-432997 or visit our Contact page.
